FAQs
Who is American Jacket Maker ?
We are an online fashion store offering high-quality jackets inspired by cinematic style and popular fashion trends. Our goal is to deliver stylish outerwear designed for everyday wear.
Are your jackets original designs?
Yes. Our jackets are original designs created in-house and inspired by general fashion aesthetics and cinematic style trends. We are not affiliated with or endorsed by any film studio, brand, or celebrity.
What materials are used in your jackets?
We use a variety of materials depending on the product, including genuine leather, faux leather, denim, cotton, wool blends, and shearling or faux shearling linings. Material details are clearly mentioned on each product page.
How do I choose the right size?
Each product page includes a detailed size chart to help you choose the correct fit. We recommend measuring yourself and comparing your measurements with the size chart before placing an order.
Do you offer custom sizing?
Yes, custom sizing is available on selected products. If a jacket supports custom sizing, you will see the option on the product page. For special requests, you can contact our support team before ordering.
How long does shipping take?
Shipping times vary depending on your location and whether the item is ready-made or custom-made. Estimated delivery timelines are provided at checkout. You will also receive tracking details once your order is shipped.
Do you ship internationally?
Yes, we ship to multiple countries worldwide. International shipping options and costs are displayed during checkout.
What is your return and exchange policy?
We accept returns and exchanges according to our return policy. Items must be unused and in original condition. Custom-made jackets may have different return terms, which are mentioned at the time of purchase.
How should I care for my jacket?
Care instructions depend on the material. Leather jackets should be cleaned with appropriate leather care products, while denim and fabric jackets may allow gentle cleaning. Always follow the care guidelines provided with your jacket.
Are the product images accurate?
We aim to display accurate images that represent the actual product. Minor variations may occur due to lighting, screen settings, or material batches, but overall design and quality remain consistent.
Is my payment information secure?
Yes. We use secure payment gateways and encryption to protect your personal and payment information during checkout.
How can I contact customer support?
You can reach our customer support team through the contact page or email provided on the website. We aim to respond to all inquiries as quickly as possible.
Will you add more American Jacket Maker designs in the future?
Yes. We regularly update our collection with new fashion-forward jackets inspired by cinematic style and contemporary trends.
Can I Exchange for Another Item?
Yes, exchanges are available depending on product eligibility and availability. If you wish to exchange an item, please contact our support team within the allowed return period. Once your request is approved, we will guide you through the exchange process.
Please note that custom-made or personalized items may not be eligible for exchange.
Can I Change My Order After I’ve Placed It?
Order changes are possible only if the order has not yet been processed or shipped. If you need to update sizing, address details, or product selection, we recommend contacting us as soon as possible after placing your order.
Once an order has entered processing or has been shipped, changes may no longer be possible.
Are Your Sizes True to the Size Chart?
Yes, our sizes are made according to the size charts provided on each product page. We strongly recommend reviewing the size chart and comparing it with your body measurements before placing an order.
If you are unsure about sizing, our support team is happy to assist you before purchase.
Can I Cancel My Order?
Order cancellation is only possible before the item has been shipped. Once an order is dispatched, it cannot be canceled.
However, after delivery, you may apply for a return in accordance with our Return & Refund Policy.
Do I Have to Pay for the Return Courier Charges?
We offer free shipping on orders, but return shipping costs are the responsibility of the customer unless the return is due to a damaged or incorrect item.
Return courier charges are non-refundable, and we recommend using a trackable shipping service for your return.
What Courier Services Do You Use?
We work with a variety of reliable courier partners to ensure timely and secure delivery.
- FedEx and DHL are commonly used for international shipments
- UPS is primarily used for deliveries within the United States
Courier selection may vary depending on your location and order type.
Will I Have to Pay Customs Fees?
Yes, international orders may be subject to customs duties, taxes, or import fees as determined by your local customs authority.
These charges are not included in the product price or shipping cost and are the responsibility of the customer. Customs policies vary by country, so we recommend checking with your local customs office for more information.
Will I Pay the Customs Fees?
Yes, international customers are responsible for any applicable customs duties, taxes, or import fees charged by their country’s customs authorities.
How can I contact American Jacket Maker if I have any more questions?
You can reach us anytime at sales@americanjacketmaker.com — our team is happy to help!
