Shipping & Delivery
American Jacket Maker’s aim to deliver your order safely and in a timely manner. Please review our shipping policy below to understand how orders are processed and shipped.
Order Processing Time
Once an order is placed, it goes through a processing period before shipment.
- Order cut off: Time – 4:00 PM | Timezone – (GMT-08:00) Pacific Standard Time (Los Angeles)
- Handling time (days): Min – 1 | Max – 2 | Fulfilled – Mon–Sat
- Transit time (days): Transit Time – All destinations | Shipped – Mon–Sat | Min – 7 | Max – 13
- Total delivery time: All destinations – 8–15 business days
- Ready-made items are typically processed within 2 to 4 business days
- Custom-made or made-to-order jackets may require additional processing time, depending on the product
Processing time does not include shipping transit time.
Shipping Methods, Delivery Times & Costs
We offer the following shipping options:
- Free Shipping: U.S. orders of $129 or more | Estimated Delivery: 7–13 business days | Cost: $0.00
- Standard Shipping: U.S. orders under $129 | Estimated Delivery: 7–13 business days | Cost: $19.99
- Expedited Shipping: Estimated Delivery: 4–7 business days | Cost: $30
Business days are Monday to Friday, excluding public holidays.
Shipping Charges
Shipping charges are calculated at checkout based on:
- Delivery location
- Product weight
- Shipping method selected
Any applicable shipping fees will be clearly displayed before you complete your purchase.
International Shipping
We ship to multiple countries worldwide. International customers may be responsible for customs duties, taxes, or import fees as determined by their local authorities. americanjacketmaker.com is not liable for these charges, which are separate from product price and shipping cost. These charges are not included in the product price or shipping cost.
Customs policies vary by country, so we recommend checking with your local customs office for more information.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details. Tracking information may take up to 24 to 48 hours to become active.
Incorrect or Incomplete Address
Please ensure that your shipping address is accurate and complete at the time of checkout. americanjacketmaker.com is not responsible for delays or delivery issues caused by incorrect or incomplete address information provided by the customer.
Delays and Exceptions
While we strive to meet estimated delivery timelines, delays may occur due to customs clearance, weather, courier disruptions, or high order volumes. We will always notify customers of significant delays and work to resolve any issues.:
- Customs clearance procedures
- Weather conditions
- Courier service disruptions
- High order volumes during peak seasons
We appreciate your patience in such situations.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact our customer support team as soon as possible. If your package is lost or damaged in transit, please contact us immediately. americanjacketmaker.com will coordinate with the courier service to investigate and provide support. Refunds or replacements are subject to our Return & Refund Policy.
Contact Us
If you have any questions regarding shipping or delivery, please contact us through our Contact Us page or via the support email listed on our website. Our team will be happy to assist you.
